Important COVID- 19 Update

The health and safety of those who seek our services, our communities, and personnel is our top priority. Hill Country is monitoring the latest information on the Covid – 19 Virus daily. We are following CDC-recommended protocols at all of our sites and promoting CDC-recommended healthy habits for persons who seek or receive our services and with our personnel to reduce the potential for contracting the Covid – 19 or other viruses. Out of necessity to increase security for infection control procedures, we are implementing a variety of infection control procedures and protocols.

WHAT IS HILL COUNTRY MENTAL HEALTH AND DEVELOPMENTAL DISABILITY CENTERS DOING TO PROTECT THE HEALTH OF PERSONS WHO SEEK AND RECEIVE SERVICES AND THE STAFF WHO SERVE THEM?

• We require all staff, visitors, and those who seek in person services to wear a mask in our facilities.
• Our Mental Health Clinic doors will be locked, and clear signage will be posted on the door that provides the number to call and speak with staff to provide immediate assistance.
• All individuals and staff coming into our facilities must complete a screening and temperature check.
• Access to services is important to us. We are focusing efforts to deliver services and supports via video and/or audio technology.
• If face-to-face service is necessary, staff will provide this service following all protocols that comply with the latest CDC recommendations.
• In the case that a face-to-face service is delivered, immediate sanitization of that area will be required to protect staff and ensure the next person utilizing the facility is as safe as possible.
• We are conducting advance telephone screenings of persons prior to visiting them in their home or the community.
• We are maintaining essential crisis response services, but utilizing video technology when possible.
• Pharmacy and medication services will continue, and a process is in place to provide medications to people without coming into the clinic (Call the pharmacy, and have staff meet the person in the parking lot).
• We are immediately requiring any staff member who demonstrates symptoms such as fever, respiratory distress, dry coughing, etc. to self-quarantine and not report to their worksite and we ask all visitors to monitor symptoms and not come to a facility if you have symptoms. Please call your local provider’s number and we will work on an alternative solution.
• We are adjusting our protocols as often as needed to comply with the latest recommendations from the CDC.
• We continue to provide the COVID-19 Mental Health Support Line to our community and the people we serve. The number is 1-888-690-0799.

Link for CDC COVID -19 “How to Protect Yourself” information: https://www.cdc.gov/coronavirus/2019-ncov/index.html

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